Skip to Main Content

Graduate Assistant - Ticket Operations & Sales

Effective July 1, 2024, Auburn University will fully comply to the modifications made to the Fair Labor Standards Act’s minimum salary threshold for overtime pay. As a result of these changes, some positions which are currently designated as exempt will be re-designated as non-exempt. For more information on these changes, visit https://www.auburn.edu/administration/human_resources/flsa/index.php

For Non-Faculty jobs: External postings are posted for a minimum of 10 calendar days. Postings with end dates are subject to close after 10 days.

Employment with Auburn University is contingent upon the satisfactory completion of a background check.

Position Details

Position Information

Requisition Number Stu02889P
Home Org Name Athletic Ticket Office
Division Name Director Intercollegiate Athletics
Position Title Graduate Assistant - Ticket Operations & Sales
Working Title (if different from Position Title)
Job Summary
Auburn Athletics is excited to begin the search for a Graduate Assistant to work within our Ticket Operations & Sales Department! This position will apply functional knowledge, skills, and abilities from the educational program that are related to the administration and coordination of business and marketing tasks as well as project planning and management. The benefits added will be related to enhancing the student’s ability to develop, program, and implement business strategies as well as using analytical skills to solve problems, diagnose, and collect appropriate data within an organizational setting.
Essential Functions
  • Becoming proficient in Paciolan ticketing system including building, selling, managing inventory, online sales, promotions, communications and working with other departments such as marketing and communications to sell and promote assigned sport(s).
  • Utilization of Salesforce CRM and our partnerships with FEVO, VetTix, and SeatGeek to ensure our tickets are distributed in many different ways.
  • Provide excellent customer service to our fans, donors, students, and outside entities.
  • Serve as secondary ticket operations and secondary group sales contact for assigned sports.
  • Responsible for working each home football event.
  • Assist in day-to-day operations of the ticket office including inbound phone calls, answering emails, and overseeing Ticket Office training.
  • Assist in supervising selected basketball, gymnastics, baseball and softball events.
  • Training Student Staff, equipment setup, and testing for gamedays.
  • Will gain experience with our outbound sales team in strategy, implementation, and execution of sales practices. Making outbound calls for new, returning, and group sales for various sports.
Minimum Qualifications
  • Currently enrolled as an Auburn University graduate student.
  • Bachelor’s degree in Business, Marketing, Advertising, Sport Management or a related field.


Acceptance into graduate school at Auburn University is required before candidate can officially be offered the position. Position requires a two-year commitment. Applicants selected for the position must then apply for and be accepted into the Auburn University graduate school. Position includes graduate school tuition waiver and monthly stipend.

To be on assistantship, the following is required:
  • Enrollment in a degree-seeking program
  • Satisfy the minimum load specifications of the individual departments and be making satisfactory progress toward the degree

The candidate must possess excellent organizational and communication skills, and a willingness to work nights and weekend hours.
Preferred Qualifications
  • Knowledge of Paciolan ticket system is helpful but not required
  • Experience working in collegiate or professional sports are preferred
Pay Rate $1,235.05/monthly
Work Hours 20
City position is located in: Auburn
State position is located: Alabama
Posting Detail Information

Posting Date 05/15/2024
Closing Date
EEO Statement
Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.



AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
Special Instructions to Applicants
Quick Link for Internal Postings https://www.auemployment.com/postings/41181

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Letter of Recommendation

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please select how you first became aware of this opportunity. Your response helps us determine how we can more effectively reach our candidates.
    • LinkedIn
    • AcademicKeys
    • The Chronicle of Higher Education
    • DiversityJobs
    • HigherEdJobs
    • HERC (Higher Education Recruitment Consortium)
    • Indeed
    • RecruitMilitary
    • The Tuskegee News
    • Professional organization or journal
    • Veterans Assistance Services
    • Disability Assistance Services
    • State Employment Service
    • Social Media
    • AU Job Bulletin
    • Notified by an Auburn employee
    • College or university Career Services
    • I went to the AU Employment Website directly (www.auemployment.com)
    • Other
  2. * Are you currently an enrolled Graduate Student at Auburn University or will be during the semester of assistantship?
    • Yes
    • No
  3. * Do you have a Bachelor's degree in Business, Marketing, Advertising, Sport Management or a related field?
    • Yes
    • No
  4. * Student Participation in Auburn University Section 127 Educational Benefit Plan and Associated Taxable Benefit Implications: By answering yes below, I acknowledge my understanding that being a Graduate Assistant (GRADA) enrolls me in the Auburn University Section 127 Educational Benefit Plan (26 U.S. Code § 127) (Plan). As such, if my assistantship work activities are aligned with my overall education program of study (as defined in the Essential Functions within the posting), I will not be responsible for the taxation and withholding requirements for the value of tuition fellowship benefits received exceeding the Internal Revenue Service defined threshold -- currently $5,250 per calendar year. However, should my assistantship work activities NOT be aligned with my overall educational program of study (as defined in the Essential Functions within the posting), I will be responsible for the taxation and withholding requirements for the value of tuition fellowship benefits exceeding the Internal Revenue Service defined threshold -- currently $5,250 per calendar year.
    • Yes
    • No