Chief Executive at Sheffield Mutual Friendly Society | Mutual Advocate | Chief Finance Officer | Ethics and Sustainability in Investment Advocate
Does good customer service make a difference? I’ve been trying to register a complaint with Ticketmaster since 13 June for an issue we had with our Pink tickets (she was EXCELLENT by the way). First having to deal with a frustrating chatbot, then receiving the usual “we’ll respond further with X days” and then a vague suggestion that the problem may not be their responsibility. To be honest I didn’t expect any different. Speaking on behalf of my colleagues working in #mutuals, I can’t imagine that we would accept such lousy customer service; a problem which unfortunately seems to be more common and generally accepted. From my experience with mutuals, the customer is actually considered as quite important so if a customer has an issue, it gets sorted, probably over the phone, usually within a day or two. You only really see that difference when you need a bit of support. Unfortunately with Ticketmaster, I’m still waiting for ‘Justyn’ the chatbot to tell me he’ll get back to me within another 21 days and he appreciates my patience - cheers Justyn. #customerservice #mutualdifference #sheffieldmutual