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Job overview

Area of Responsibility
Development/Fundraising
Type
Full-Time
Location
Ann Arbor, Michigan

Stewardship Officer

University of MichiganFull-TimeAnn Arbor, MI

Responsibilities*

Essential Functions

  • Donor Stewardship, Recognition and Reporting (75%)

    • Creatively and strategically engage prospects and donors by leading innovative stewardship strategies.

    • Recognize donors for their contributions and inform them about the use of their gift ensuring they feel valued and informed about the impact of their gifts.

    • Oversee the gift reporting and acknowledgement process for all giving platforms and channels, with a focus on prompt and personalized recognition.

    • Lead and manage the accurate scholarship matching process and corresponding stewardship reporting of all named athletic scholarships, in accordance with donor intent.

    • Identify and implement effective stewardship strategies that keep donors informed and aligned with the organization's vision, goals, and fundraising priorities.

    • Evaluate stewardship programming and make innovative recommendations for growth.

    • Prepare detailed and impactful reports to demonstrate the use and outcomes of donor gifts, highlighting success stories and program achievements.

    • Partner with creative services, marketing, and communications to execute mass stewardship projects, including direct mail, digital, and social media for donors of various levels.

    • Collaborate with team members to update stewardship stories on the website to enhance communication to all Michigan Athletics donors.

    • Assist the Director of Development with the launch and long-term management of all stewardship vehicles, including giving societies.

    • Create meaningful stewardship touchpoints for identified target audiences, including first-time donors, consecutive years of giving, crowdfunding campaigns, etc.

    • Oversee and manage personalized messaging through ThankView around donor milestones, such as birthdays and giving anniversaries.

    • Organize and facilitate donor gift needs, including Nike gear fulfillment through a digital system, tracking orders, shipments, and arrivals, and issuing items to various recipients through Teamworks and Gameday systems.

    • Record, track and fulfill donor intent in DART as noted in gift agreements for major and planned gifts.

    • Maintain tracking as necessary in DART for donor communications and continued stewardship of past and current donors.

    • Continuously evaluate the effectiveness of stewardship activities and programs, using donor feedback and data analysis to make improvements.

    • Monitor and report on key metrics related to donor engagement and satisfaction.

 

  • Student-Athlete Scholarship Engagement (20%)

    • Generate engagement and storytelling opportunities with current student-athletes scholarship recipients through ThankView, the website, and other communications.

    • Manage campus relationships and foster positive relationships with our 29 sport programs and coaches through the scholarship matching program.

    • Lead the Student-Athlete Ambassador program promotion, hiring, training, and scheduling. 

    • Build rapport with current scholarship recipients to increase goodwill and engagement, while disseminating the importance of philanthropy and support.

    • Lead, implement, and evaluate the semi annual student-athlete thank-a-thon, including communication with students and coaches, advising student-athletes on messaging, and tracking and sending thank you to donors.

    • Oversee the HailYeah! and MaizeDays student programming in coordination with the Office of University Development.

 

  • Other Duties (5%)

    • Participate in Michigan Athletics events and activities as appropriate which include, but are not limited to campus activities, on and off-campus donor events, departmental-wide activities, etc.

    • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities.  Other duties, responsibilities, and activities may change or be assigned at any time. 

Required Qualifications*

  •           Bachelor's degree or an equivalent combination of education and experience.

  •          3-5 years of professional experience with knowledge of collegiate athletics and higher education fundraising.

  •          Proven ability to function as a member of a team, manage subcommittee work, build effective working relationships, and demonstrate initiative.

  •          Exceptional interpersonal, organizational, and time management skills with a keen attention to detail and accuracy.

  •          Strong project management skills with the ability to manage competing tasks and deadlines.

  •          Excellent communication skills, with the ability to build and maintain relationships with donors and colleagues.

  •          Proficiency in Microsoft Office Suite, Google, and other team-based project management tools.

  •          Creative thinking and problem-solving abilities, with a strong attention to detail.

  •          Ability to work collaboratively in a team-oriented environment.

  •          Excellent written and verbal communication skills with the ability to interact with multiple patrons in a positive and productive manner while maintaining integrity and adhering to the    compliance rules of the NCAA, Big Ten, and University of Michigan Athletic Department.

  •          Ability to exercise sound judgment and effectively determine when information needs to be advanced to other decision-makers.

  •          Ability to work in a fast-paced, ever-changing environment, with the ability to effectively adapt and be flexible.

  •          Ability to work effectively as part of a positive, team-oriented environment.

  •          Strong commitment to the student-athlete experience.

  •          Demonstrated ability to develop good working relationships with internal and external constituency groups and to work collaboratively with colleagues in a team environment.

  •          Discretion and an ability to interact with high-level donors and the ability to maintain a high level of confidentiality.

  •          The on-site location for this position is an office suite in the Michigan Athletics Development Offices at 1000 South State Street. This provides free, on-site parking for staff.

  •          On-site work will be required during and leading up to in person activities, such as football and basketball games, signature events, and more.

  •          Michigan Athletics supports a culture of flexibility, and a hybrid work arrangement may be possible for this position. Onsite work will be required during and leading up to in person        activities.

  •          Ability to work early mornings, evenings and weekends on occasion, as well as the occasional extended-hour workdays during high-volume times.

Additional Information

The University of Michigan Athletic Department is dedicated to building a department culture which demonstrates respect for all, shows compassion for others, and celebrates the differences among our staff, student-athletes, and supporters. We are committed to the hiring and development of diverse staff who contribute to an inclusive environment.

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

  • Generous time off.

  • A retirement plan that provides two-for-one matching contributions with immediate vesting.

  • Many choices for comprehensive health insurance.

  • Life insurance.

  • Long-term disability coverage.

  • Flexible spending accounts for healthcare and dependent care expenses.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.